Technical Services

Do you have a technical issue with your Komatsu equipment? Our 24/7 technical support hotline is a one-stop shop for all technical support enquiries for all Komatsu utility, construction and mining equipment sold in Australia.

Phone us at any time for technical assistance; our support includes everything from answering a quick shop manual question, right through to a lengthy technical troubleshooting solution session. It’s simply a matter of calling 1300 566 287 and selecting Option 5 “Technical Assistance”.

Breakdowns
At Komatsu, we understand the impact a breakdown can have on your business. We treat all breakdowns as urgent, and aim to get your machine back up and running as fast as possible, implementing local response solutions no matter where you are in Australia, whether in a major metropolitan area, or a remote outback location.  

What breakdown resources do you have?

• Komatsu Australia’s Technical Services team is available 24/7 to provide the support and assistance necessary to our field technicians.

• All our branches have quality vehicles and highly trained technicians on hand to ensure quick and accurate diagnosis of the issue and get you back to work as soon as possible.

• Our parts distribution centres, strategically located throughout Australia, give us access to genuine parts, matched our local machine populations.

  • • Our trained field service technicians have the necessary tooling and diagnostic equipment, so they can quickly identify and sort out the problem.