Smart Construction Support
We understand the importance of a hassle-free experience that saves you valuable time and eliminates frustration. Our knowledgeable team is fully equipped to handle any questions or issues you may encounter with our Smart Construction solutions.
Our dedicated support centre operates from 9am to 5pm on business days, covering time zones across Australia and New Zealand. You can rely on our trained staff to provide you with prompt and reliable assistance.
Our support centre offers a comprehensive range of services to support your needs, including:
Remote Setup for iMC/RFK Machines: We can remotely assist you in setting up iMC \ RFK machines for your projects, ensuring a seamless integration of our smart construction solutions into your workflow.
Connectivity Solutions: Our support team can help you connect to base stations and correction services, ensuring uninterrupted data flow and optimal performance.
Project Data Loading: Need assistance with loading project data? Our experts are here to help you seamlessly transfer and manage your project data, saving you time and effort.
Remote Operator Training: Gain confidence and maximise the potential of our smart construction solutions with our remote basic operator training. Our support team will guide you through the features and functions, empowering you to make the most of our technology.
Feature/Function Training: Take advantage of our support centre for in-depth feature and function training. We'll ensure that you have a thorough understanding of our smart construction solutions, enabling you to leverage their full potential.
Remote Diagnostics: In case of a breakdown, our support centre offers remote diagnostics to swiftly identify and resolve issues. We'll provide you with the guidance you need to get your operations back on track.
Access to Diagnostic Information: Through platforms like Komtrax and Insite, you'll have access to essential diagnostic information. This empowers you to monitor and troubleshoot your smart construction solutions effectively.
Field Support: If a field visit is required, our support centre is linked to our Field Service team, ensuring a seamless escalation process. Our experts will collaborate to provide on-site assistance when necessary.
Escalation Process
Our support centre follows a structured escalation process to ensure your concerns are addressed promptly. We have a tiered system that involves escalating from level 1 at the support centre to level 2 with our field Technology Advisors and, if required, to level 3 with our Technology Consultants who are subject matter experts in our products.
Response Time Guarantee:
We value your time, which is why we guarantee swift responses. At level 1, you can expect a response within 3 hours, while at level 2, we strive to address your queries within 8 hours.
Rest assured that our support people are highly trained and skilled in providing exceptional service. They are committed to assisting you throughout your Smart Construction journey, ensuring your success and satisfaction.
Experience the difference of our in-house Smart Construction Support Centre today. Let us take care of your needs so that you can focus on what matters most. Contact us now to explore how we can support your construction projects efficiently and effectively.
Contact us:
Phone: 1300 445 978
Email: scsupport@komatsu.com.au
Support portal: Log in