Offering increased service and support levels, faster response times for ACT customers
Komatsu has opened a new depot facility servicing Canberra, the ACT and surrounding areas of NSW, offering customers higher levels of service and support – including faster response times.
Canberra has previously been serviced by a team of three resident service technicians, a new, used and rental equipment sales representative, and a customer service sales representative.
Now this team will be based out of the new Canberra depot, which is located at 9/8 Beaconsfield St, Fyshwick, ACT 2609.
The 200 sq m depot stocks a range of parts, components and consumables tailored to the profile of machines operating in the region, as well as additional tooling for specialist service jobs.
According to Michael Broadwood, Komatsu’s Wollongong Branch Manager, who also has responsibility for the Canberra depot, it will significantly reduce turnaround and delivery times for parts and service for Canberra and ACT customers.
“Previously parts or additional tooling had to be shipped from other branches, or our main warehouse facilities in Sydney. Now we can hold parts locally for Canberra customers,” he said.
In addition to storage for parts and tooling, the new depot includes office facilities, providing a central location for Komatsu’s local team.
Parts, consumables and components for local customers will be delivered direct to their premises or job sites, by Komatsu’s Canberra and ACT team members.
Komatsu customers in the region who will be serviced from the depot include small to mid-size civil and earthmoving customers, owner-operators and tradies, local government and quarries, operating all sizes of equipment across the Komatsu range.