Komatsu Customer Update - September 2021

COVID-19 Update

We remain committed to mitigating the business and personal risks associated with COVID-19. Our Komatsu planning team execute targeted, expedient, and effective business continuity plans whilst protecting our people, customers and the community through social distancing, self-isolation, workplace hygiene and travel restrictions.

Safety remains our number one priority and we continue to adjust our protocols, in alignment with government guidelines and orders, as we cautiously navigate the Delta variant situation in New South Wales, Victoria and the Australian Capital Territory.

The details of all Komatsu’s COVID-19 protocols are conveniently available for our customers, partners and employees on our website

Supply Chain Update

Several local and global transport issues and industrial action are impacting our ability to supply parts to pre-Covid timeframes. We continue daily communication with our factories and supply partners, both locally and globally, and reassess mitigation strategies on a weekly basis.


What we are doing about it?

Australia Shipping: Industrial action continues in Sydney, Melbourne, Brisbane & Fremantle, causing vessel berthing delays of up to 5 days and port congestion increasing as almost every vessel is off schedule.

Continually monitoring delays at container ports and making determinations on whether to unload containers at alternate ports and truck to original destination.

Australia Air Cargo: This month Australia recorded the lowest level of flying to or from anywhere domestically or internationally, resulting in lower cargo capacity and is likely to further reduce. This is caused by the combined impact of closed domestic and international borders and the reduction in Australians being permitted entry back to Australia

We are negotiating with carriers to book weekly slots on consolidated freight to ensure we secure space.

New Zealand: Vessels are waiting in Auckland for an average 13 days to berth and discharge containers due to Auckland port automation problems. In addition, container shortages are causing delays in shipping orders departing from Brisbane.

We have booking space on vessels 5 weeks in advance and are utilising both container and break bulk (not in a container) shipping options to overcome container shortages.
In addition, we have an additional two shipping companies on standby to provide alternate options.

USA: The USA is in a critical network congestion situation across vessels, ports, trucking, chassis and rail. Numerous vessels are anchored off Long Beach waiting to berth, disrupting vessel schedules and causing shipping lines to bypass certain ports.

It is predicted that there will be no improvement until at least Qtr 2 in 2022.

We have an additional 40% of bookings open until October to cover the anticipated ongoing disruptions in container shipping.
As backup, we have also opened blanket bookings for approximately 8 containers per week.
In addition, we are optimising our container loading and fumigation processes to ensure they arrive safely at ports in the shortest time possible.
If a shipment is likely to miss its ETA, we are upgrading to air/sea transport.

Asia: Four-week forecasts are being enforced by carriers due to capacity carriers are not accepting late bookings.

Golden Week in China starting to impact further on capacity constraints throughout Asia.

We have booking space 4 weeks in advance across three carriers to give coverage and will likely need to continue this plan through the peak-season.


Manufacturing, Equipment Assembly and Reman Components

Our teams continue to work on your machines, and we do not anticipate any impact to deliveries or Reman components. We continue to monitor our production schedules in conjunction with supply chain changes to determine possible delays.

Customer Support

We are taking extra measures to support your business and help us all stay safe. Our service, technical and parts support for our customers continues as normal and when on a customer site we are observing our customers’ COVID-19 health and wellbeing regulations. You can be assured that every Komatsu Technician is continually, extensively and regularly updated in COVID-19 protocols, and that your valuable machinery will be returned sanitised, tagged and ready to work.

Contacting Komatsu

If you have additional questions or require further information, please contact your Komatsu representative. Our customers are always welcome to contact us by phone, email or online.

You can order parts online or contact the Komatsu Customer Support Centre. Both options offer credit card payment or account invoicing as well as safe, contactless delivery.

Online Customer Portal: or

Fast and easy search & ordering process, subsidised freight and freight tracking, backorders, self-service, 24/7, 100% contactless process.

Komatsu Customer Support Centre: or

For those customers that prefer to speak to a CSR or have a more complex enquiry, 24/7, 100% contactless process.

Thank you for your continued support throughout 2021. Together we protect our people, our customers, and our community.

Komatsu Australia