When an earthmoving equipment customer buys a new piece of gear, it’s standard practice for the machine to be covered by a manufacturer’s warranty for a number of years or several thousand hours.
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But the same doesn’t usually apply to parts for that same piece of equipment.
However, buyers of Komatsu equipment can take advantage of a unique offering from the company: every new Komatsu genuine part supplied and fitted by one of its skilled service technicians is fully covered by a 24-month/4000 hour warranty (whichever comes first).
According to Bruce Gale, Komatsu’s Business Development Manager – National Service, when a customer invests in Komatsu Service, they are getting a wealth of service expertise, commitment and genuine parts.
“No matter how big or small your requirements are, Komatsu offers Total Customer Support – backed by our unmatched parts guarantee,” said Bruce.
He said having Komatsu service a machine using genuine parts with an extended warranty was just one of a number of elements designed to reduce customer costs and ensure peace of mind when dealing with Komatsu.
“It ties in with our Fix It First Time approach, which ensures service staff have the diagnostic machine information before they even leave for a customer’s site, assisting with our aim of getting your machine back to its optimum performance on the first visit.
“In turn, that means we are reducing customers’ downtime when machines are back to work faster with a lower cost of repair and we can eliminate multiple trips to site.
“And of course, the genuine Komatsu parts provided as part of that service are fully warranted for the next two years,” Bruce said.