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NEWS CUSTOMER 03 Sep 2010

ROCLA QUARRY: LONG TIME CUSTOMER OF KOMATSU

Outstanding reliability, long product life and exceptional customer service are just a few of the reasons a NSW central coast quarry continues to utilise the services offered by Komatsu.

03092010RoclaQuarry_LongtimeCustomerOfKomatsu-(1).jpgRocla Quarry Products are a long-time customer of Komatsu at their site in Calga, approximately an hour drive north of Sydney. Just like any modern Quarry operation, Rocla rely upon their machinery to provide maximum return on investment, and in these harsh economic times minimising downtime has become even more of issue for the industry.

As operators look to even the most basic service items in search of cost-savings, ground engaging tools have become a particular area of focus for the industry.

Using the right Ground Engaging Tools (GET) for your application is just one of the ways operators can literally shave thousands off their consumables bill each month whilst minimising downtime and maximising the time their machine actually spends pushing, loading or digging. But how do you know exactly what GET best suits your application - especially in high wear applications like quarrying?

Komatsu is able to provide full GET solutions for the entire earthmoving, quarrying and mining industries with Australia's largest range of GET products from their genuine Komatsu, KVX and Hensley product lines.

Komatsu recognised that operators of mixed fleets could benefit from an integrated approach when it comes to GET, and as a result provide the customer far more than just replacement parts for Komatsu branded machinery. In fact, Komatsu can supply GET for any make or model of machine!

Rocla's quarry at Calga operates a Komatsu D375A-5 in a primary earthworks role. For more than five years local CSSR Darren Bartolo has been able to provide Rocla with a range of Komatsu services, including the supply of Komatsu genuine GET for the D375.

Rocla say they have chosen to stick with the Komatsu genuine GET for this machine due to its reliability, durability and long life span. The team at Rocla comment on the fact they have trialled numerous ripper points and edges, only to find nothing lasted as long as the genuine Komatsu Centreline Ripper boot.

In addition to the range of GET, Rocla also utilise Komatsu's field services, including on site service in the event of a breakdown, and for planned plant repairs. The quarry has also taken advantage of a fixed price plan for the D375, ensuring the ongoing reliability of the machine is maintained by factory accredited service personnel.

According to Rocla, they choose Komatsu due to the reliability and long life span of the product And when it comes to maximising the potential of any operation, it's all about having the right equipment for the job!