"Perfect" service and support from Komatsu Australia has earned the long-standing loyalty of leading Sydney-based waste management, quarrying, resource recovery and civil contracting company Hi-Quality Group.
Hi-Quality Group operates a strategic network of quarries, waste management and resource recovery facilities located close to Sydney, Canberra and Melbourne integrated with its own large transport fleet as well as a civil contracting division, allowing it to best services its customers.
The family-owned company, which has been in business for over 40 years, has been a loyal Komatsu customer for much of that time, owning a significant fleet of Komatsu loaders, excavators, dump trucks, graders, dozers and soil recyclers.
Its most recent purchase has been of a PC138US-8, two PC200LC-8MOs and a PC270LC-8 excavator, brought in to help cope with the increasing volumes of work Hi-Quality Group is getting.
According to Adam Hallinan, a director of the company, the two PC200s have gone into its recycling operations, while the other two have gone into civil construction applications.
"Komatsu really is our preferred supplier for this sort of equipment, because their service and support is pretty much perfect," Adam said.
"I would include the whole package in that: the service, support, backup, obviously the equipment reliability and the people."
"I really wouldn't have any complaints about the service and support we get from Komatsu," said Adam.
"In addition to that, our operators prefer the Komatsu equipment over other brands."
In terms of the Komatsu people Hi-Quality Group deals with, Adam highlighted Paul Chenery and Rueben Newnham on the sales side, along with customer support sales representative Miles Garner, plus branch manager Matt Tosolini and Paul Rasho in spare parts.
"They all provide us a great level of service and support, and they have a good understanding of our company's needs and our industry," he said.