The new portal gives customers instant access to critical machine condition data based on KOWA (Komatsu Oil Wear Analysis) results, and uploaded to the site by Komatsu Australia's oil laboratories.
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The myKomatsu site, which began live operation in early February, was developed in-house by Komatsu during 2010 and early 2011.
According to Karl de Lautier, Komatsu's Systems Engineer, Condition Monitoring, the site will help customers manage the maintenance and operation of their fleet.
"The myKomatsu site has been specifically designed to give CMS customers easier access to data that could potentially save them thousands of dollars in repairs," he said.
"Having the results of any KOWA oil sampling report immediately at hand can alert customers to a machine fault, which if not detected early on could lead to significant downtime, lost production and considerable maintenance cost.
"Komatsu has developed the new web portal with end users in mind, following extensive feedback from customers on exactly what data was important to them.
The new myKomatsu web portal replaces the previous Komatsu NetCAM website, which will be gradually phased out by June 2011.
"myKomatsu is easier to use, with an all-new design and simplified operation. It's also much quicker," Karl said.
"The improved search function and reporting system allow customers to access exactly what they need with just a few clicks, saving time and money, and improving the efficiency of
their operation."
All existing machine data has been imported from NetCAM, and existing customers have been provided with a new login and password.
The site can be accessed athttps://my.komatsu.com.au.
Key features of myKomatsu include:
All-new simpler design
Quicker site operation
Quick and advanced search options
Additional downloadable reports
Email reports to yourself or others
Enhanced report export options
Self-management of passwords and a forgotten password facility.