FLOOD RECOVERY UPDATE
Fortunately, our branches in Gladstone, Emerald, Gold Coast, Sunshine Coast, Chinderahand Mt Isa, our Morningside Parts Distribution Centre, plus our Reman facility in Brisbane continue to be unaffected by any environment factors and are fully operational.
Due to Tropical Cyclone Yasi our branches in Mackay, Townsville, Cairns were temporarily closed due to evacuations, but have now returned to operating at full capacity.
We are pleased to announce that we are now operational right throughout Queensland, despite the significant impact of the tragic floods of January. Our Sherwood branch is increasingly returning to 100% capacity, with all staff available on site. To support our customers during this time we have also mobilised our workforce from around the country to provide additional technical & customer support in SEQ. Our mobile service team are able to attend to your needs on location.
Our teams both in Queensland and across Komatsu's national branch network, have worked tirelessly to ensure we are able to fulfil our customers' requirements during this time.
Our Komatsu Customer Support Centre operates nationally, 24/7. Please contact our team on 1300 566 287 to discuss your parts requirements or to book a service
We are able to utilise our neighbouring branches across Queensland to service any machines affected by the floodWe have mobile service technicians available to assist our customers at their sites in any location and have the capacity to call upon interstate resources to support our customersIf your machine has been impacted or damaged by the floods, we highly recommend contacting our trained professional service team on 1300 566 287 for advice.
Komatsu is committed to deliver quality products, parts and services to our clients in Queensland and we thank you for your support and patience during this difficult time.