Dubbo Regional Council has used the myKomatsu online customer portal, at my.komatsu.com.au, for its machine management and parts ordering processes since early 2019.
Based around the Central Western NSW town of Dubbo, the council currently runs a Komatsu GD655-5 grader, a PC45MR-3 and PC55MR-3 excavator, and a WA470-8 wheel loader, which was delivered in mid-December 2020.
According to Grant Everett, Dubbo Regional Council’s Fleet Maintenance Co-ordinator, the council has been using online parts ordering for the past six or seven years with the myKomatsu online portal being one of the online tools the organisation uses.
“We’ve been on the myKomatsu portal since its implementation. It’s user-friendly, easy to drive, and it’s now one of a number of online tools we use for our business,” he said.
“Being online, we can see the availability of parts we need, and make our specialised purchasing and operational decisions right then and there.
“The advantage of online tools like this, is that we can carry out our parts ordering/quoting needs at any time that suits us. Having that live information assists us to process our requirements, and estimate our fleet usage and utilisation rates,” said Grant.
“It saves us hours of time on the phone, just sitting there on hold, waiting for a reply.”
The myKomatsu portal also assists council’s workshop and equipment maintenance teams.
“Our mechanics can also get on line, see the parts they are looking for and make use of the system’s visual aids so they know they are ordering the right part, specific to that model of equipment.
“Now we’re even getting our mechanics to put parts orders into the shopping cart, generate an order number and place the order.
“And there’s huge benefits in not having manuals on benches just to identity the parts they need; they can just jump onto the system and order what they need.”
Grant says the new myKomatsu has been greatly improved on the previous system.
“The old system worked well for us, and offered similar benefits, but this new one is so much more refined.”
He’s also found the predicted delivery dates for parts orders have been very accurate.
“That’s very important when you’re planning work. Because you know exactly when the parts will arrive, whether it’s in one, two or three days – something we use to assist us plan when the machine might be up and running again.”
For more on the myKomatsu online customer parts portal please visit my.komatsu.com.au.