"We are well into our program of transforming Komatsu NZ into a customer-focused organisation," said Phil Pritchard, Regional General Manager of Komatsu NZ.
"Our aim is to provide all our customers with world-class solutions that add value at all levels of their dealings with us.
"We have introduced new customer-focused management and leadership into the organisation at all levels, plus we are transforming our supply chain for parts to provide Komatsu owners with a vastly improved availability," he said.
This program includes expanding Komatsu’s own facilities throughout the country, with three new branches – in Christchurch, Westport and Silverdale – opened over the past 12 months.
The company has also been strengthening the capabilities of its existing three branches in Auckland, Rotorua and Invercargill.
"In addition to this, we are completely overhauling our Service Partner network to give us even more comprehensive support for our customers throughout the country – with additional expansion of our Service Partners network currently under way," said Phil.
"In the process of this transformation program we are building a winning team here in New Zealand, with a high level of morale and enjoyment of the job – where we can make promises to customers in terms of support and service, and know they will be kept."