You can order parts by individual part number or by identifying the part or parts assembly according to the machine models you own. This is because Komatsu Buy On-Line gives registered customers access to Komatsu Parts Books for each item of equipment you own.
These Parts Books include detailed "exploded" plan views of all components and their individual parts, making identifying the exact parts you want much easier. Parts can be ordered off these detailed views simply by clicking on the parts required, eliminating the possibility of the wrong parts being accidentally ordered or delivered.
Once parts have been ordered, customers provide payment and delivery details. An e-mail to confirm the order is sent to you once you have completed the order process.
Customers can also create any number of "order templates" for items they regularly order, substantially speeding up processing. These order templates can also be used to establish service kits, such as for 250-hour, 500-hour services, etc.
Komatsu Buy On-Line automatically generates and holds a complete order history for all customers, giving you a ready parts audit trail any time you need it.
For our larger corporate and public sector customers, Komatsu Buy On-Line also offers Business-to-Business (B2B) connectivity, whereby a customer's ERP system can connect directly to the Komatsu Australia EBIZ system.
This eliminates the need to key orders in manually, streamlining back office processes such as purchase orders, confirmation and invoicing.
Komatsu Buy On-Line is also able to accept orders from established e-business hubs such as Mincom, AXIS and Quadrem.