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DEALER PERSPECTIVES
We are able to diagnose local machines to those several thousand km’s away because of the information supplied by KOMTRAX and its links to Komatsu’s Troubleshooting Support System. KOMTRAX has improved machine availability and reduced the repair cost because the technician attending the machine knows exactly what to search for and what parts are needed to solve a problem. The Service Technician would have everything he needed to get the machine up and running on the first visit.
In the past Komatsu would wait for the customer to call and report that their undercarriage was ready for a turn; usually by that time the undercarriage was too worn and would need to be replaced. By monitoring machines on KOMTRAX, we can begin to plan for an undercarriage inspection every 500 hours and adjust that interval based on our findings during each inspection. By proactively monitoring KOMTRAX data, Komatsu are able to catch a potential problem before the ‘point of no return’. With this level of customer support that KOMTRAX provides, Komatsu are able to assist the owner predict major service intervals and coordinate machine “down times” to suit
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Common Questions
1. What is KOMTRAX?
2. How does KOMTRAX work?
3. What can KOMTRAX do for me?
4. How do I get KOMTRAX?
5. How much does KOMTRAX cost?
6. How do I use KOMTRAX
7. How do other people use KOMTRAX?
MORE INFORMATION
Click here for Brochure
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