Damien chose Komatsu brand based on
his accumulation of experience over his years in the civil and construction
“Komatsu was my preferred choice
based on a number of important factors,” said Damien.
ongoing running costs, fuel efficiency and longevity of parts
service, warranty and backup technical support
overall quality of the machine
ergonomics, driver comfort and safety for Cranford Plumbing staff.
Craneford Plumbing is based in the
Busselton Region in the town of Dunsborough, about 300 km south of Perth. It
runs five Komatsu machines: a PC18MR-3, PC55MR-3, PC130-8, PC228US-8 and a
long-arm spec PC88MR-8 delivered in early March this year.
The business carries out commercial
and industrial plumbing, drainage projects and polyethylene pipe welding works
for a mix of private and public sector clients. Including the City of
Busselton, Busselton Water, and subcontracting for local contractors and
“One of the things we specialise in
is installing anaerobic treatment units – or ATUs – primarily for properties
not connected to mains sewer, which have capacities ranging from 1500 litres a
day up to 18,000 litres a day,” said Damien.
“In fact, we’re installing one of
these commercial ones right now for the Uniting Church camp site here in
With his latest purchase – the
PC88MR-8, Damien went for the longer arm to give more flexibility across its
“We researched the Komatsu machines
and opted for the advantages of the long boom as it didn’t affect the lifting
capacity of the material products we are primarily installing.”
“Another important reason I chose
Komatsu over other brands was because Craneford Plumbing work all over the
state, in areas such as Carnarvon, Karratha, Port Headland, Kalgoorlie and
Bunbury, so when we go away we want the reliability of the machines to come
with us – and Komatsu having branches all over the state helps ensure that,”
“Their service and support is
generally pretty good. They are always willing to talk and negotiate.”
“Our construction machines are all
under maintenance contracts, with Komatsu taking care of the service and
maintenance on these. The utility machines are also serviced by Komatsu on a
regular and as needed basis.”
With his latest machines, Damien
has been using Komatsu Finance to fund them.
“Our local Komatsu Finance rep,
John Meakins, is excellent,” he said.
“We particularly appreciate the
current no-payment option for the first three months, which gives you time to
start seeing some income from the machine to help ease you into the repayment
process; it’s very good from a cash flow point of view.”
Damien has also been pleased with
the KOMTRAX remote monitoring system.
“It is piece of mind for telling me
where the machines are located and, based on this, our insurance company
discounted our premium due to the machines’ locatability,” he said.
“The KOMTRAX system reports on
every machine’s operations, such as lifting, digging, tracking or idling. In
addition to this, the fuel report shows every machine’s fuel consumption per
“And most importantly, the KOMTRAX
monitoring system sends out a SMS if there is an alarm or fault detected with
any of our Craneford Plumbing excavators,” said Damien.