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Customer Support Charter

​Customer Support Charter

Our commitment is to supply quality Equipment, Parts and Service support that meets or exceeds the expectations of our valued Customers.

WE WILL SUPPLY OUR CUSTOMERS WITH:

• High quality products and services
• A friendly, timely and professional response
• An accurate estimate of time and cost
• Feedback on progress
 
WE WILL NOTIFY OUR CUSTOMERS OF ANY CHANGE TO:
• Delivery date of products or services
• Cost estimates
• Scope of work being completed
• Terms and Conditions
 
WE COMMIT TO SUPPORTING OUR CUSTOMERS WITH:
• Professionally trained staff
• Same day response to enquiries
• Safety and Environmental Leadership
• Continuous Improvement based on Customer Feedback
• Easy business solutions